Frequently Asked Questions

If you don't find the answer you're looking for. Contact us directly at 613-482-1159.

FAQ | About the studio

Evolving Media is celebrating over 20 years in business. We started in 1995 and incorporated our business Federally in Canada in 1996.

Evolving Media started designing internal websites (Intranet) for governement agencies in 1996-1997. We started hosting client websites in 1998, so 19 years. A lot has changed.

Evolving Media's studio is open Monday to Friday, by Appointment only, from 9 am to 6 pm. Our on-line store to place orders for printing, web hosting services, or other products and services is open 24 hours a day.

Technical Service is available after hours by e-mail.

The answer is YES! Our photo studio is portable, so we can setup a photoshoot anywhere. This is a great advantage to you, depending on the photo assignment, instead of spending money bringing the subject here, we can take the studio to you.

Evolving Media is a multi-disciplinary studio anchored in tradition where Graphic Design and Communication Design are our core strengths. Photography, Video production, and Web site design are subdisciplins of design. We can offer Commercial Printing Services because we have teamed up with an excellent commercial printer who provides great value without sacrificing quality. We can offer Web Hosting Services because Evolving Media's strength is our technical knowledge and understanding of what clients want and need - flexibility.

At Evolving Media & Design Inc. we accept cash, business cheques, E-interac direct payments, PayPal, Visa, and MasterCard. Soon we will be accepting Apple Pay.

Please note, we do not accept personal cheques or what is called E-Cheques. Credit Card companies are charging 3% per transaction, so we encourage clients to pay by E-Interac direct payments which is much cheaper. If you decide to pay by credit card, you will be charged 3% extra to process the payment.

To learn more about our Terms and Conditions, please visit the following section.

At Evolving Media & Design Inc. every project is unique and custom to your requirements, all sales are final. 

When purchasing a domain name, you are essentially renting it for one year, there is no refund.

Our web Hosting Services offer a range of packages; you can purchase a monthly agreement, a quartly agreement, or save money by purchasing an annual agreement. There are no refunds.

An SSL Certificate is a legal agreement between you and the issuing organization, COMODO or DigiCert. An SSL Certificate is licensed for one year, then you must purchase another certificate. There are no refunds, all sales are final.

Architects don’t give away their blueprints. Food joints don’t fork out free meals. Personal Trainers don’t sign over their intellectual property on spec. This video pokes fun at the idea of spec work in new business pitches. We believe there's a better way for agencies and clients to find the perfect match.

FAQ | About Commercial Printing

At EvolvingMedia, we accept artwork in PDF (Portable Document Format) for Offset Press. This is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources. Your PDF files should be saved at:

• 300 dpi

• compression turned off

• crop marks enabled

• if your artwork is full page, make sure you include a bleed (extend your artwork of the page by a minimum of .125 in)

• no colour bars or slug area.

• convert to destination (U.S. Web, don't include profiles)

• Please make sure security is turn off.

Today's offset printing presses use the latest in direct-to-plate (DTP) technologies. To achieve the sharp, bright colour and image reproduction that only an offset press can deliver, images must be a minimum of 300 dpi.

• Images used within your artwork, at the final size, must be saved at a resolution of 300 dpi.

• Images taken from the Internet (usually 72 dpi) and used within your publication cannot be used on a printing press.

    This will result in very poor print quality.

This is a very simplified overview of colour theory. RGB is a colour space based on light – used in digital cameras, computer monitors, digital scanners and some desktop printers. CMYK is a colour space based on ink – used for commercial offset printing press projects. CMYK stands for the 4 colour process inks used in offset press printing – Cyan (blue), Magenta (red), Yellow and Black (K is used so as to not confuse it with blue or cyan). Combining these colours of ink allows for reproduction of thousands of colours, and is sometimes called “full colour” printing. The issue in commercial printing projects arises from the fact that the RGB colour space does not correspond exactly to the CMYK colour space. It is therefore possible for you to see colours on your computer monitor that cannot be reproduced by an offset printing press. RGB stands for Red, Green, and Blue. Colour is a form of light energy that comes in waves. The visual spectrum is continuous. However, most dominant colours in the spectrum are red, green, and blue. RGB colour is in fact to colour as we see it – or to be more specific, light waves, such as the ones that come from your computer monitor. Colours displayed on computer monitors and captured by scanners and digital cameras are in RGB. When designing for the Internet, RGB is the colour space that you use. Many desktop colour printers are designed to interpret RGB colour, and translate it into ink on a page.

The following check list will help ensure that your file is print ready:

We accept artwork in PDF (Portable Document Format) format. If there is an issue with your file that we can fix easily, we do so for free. As a result, your job moves forward without delay. If however, we run into problems with your file, you will be notified right away. If there is an additional charge, we will let you know.

Be sure that all files have been converted to CMYK colour mode. We can do a conversion from RGB to CMYK for you. However, we do so using standard Photoshop conversion values, which may or may not yield the result you are looking for.

All images need to be 300 dpi.

Text must be at least 1/8th inch inside of the cut line on all sides.

If your page bleeds, please provide 1/8" on each edge.

Outline all fonts when working in Photoshop or Illustrator, embed fonts in other programs and flatten all layers.

Include all fonts and other support files.

If your files are large (above 10 mb), place all the files in a folder and compress it as a .ZIP archive. This will produce a single compressed file that you can upload to our servers.

Evolving Media provides a PDF file of the final brochure, poster, postcard, rack card, business card, for Offset Press. All working files remain the property of Evolving Media, unless negotiated in advance, in writing. If Evolving Media designs a logo for your business or organization, then the logo is provided in a variety of file formats, including vector versions of the logo in Adobe Illustrator, an industry standard, and .EPS (Encapsulated PostScript) files.

Don't Let Your Paper Go Naked... Give it a Coating

Purpose of print coating

Print coatings are used on printed products primarily for protection or to achieve certain visual effects. Coatings can provide protection from moisture, scuffing, scratching and finger prints. They can also be applied to one or both sides of a printed piece to create a glossy or dull finish or can be applied selectively to highlight a certain visual element.

Aqueous Coating

Aqueous coating is a clear, fast-drying water-based coating that is used to protect printed pieces. It provides a high-gloss or matte surface that deters dirt and fingerprints. Aqueous coating improves the durability of postcards and other mailed pieces as they go through the mail, and protects business cards as they ride around in people's wallets. It also looks beautiful on brochures, catalog covers, and presentation folders. Aqueous coatings provide more substantial scuff-resistance than varnishes. Aqueous is typically applied to the entire printed piece, usually by the last unit on a printing press. Due to its water base, aqueous coating is more environmentally friendly than varnish or UV coatings.


Varnish is basically clear ink and can be gloss, satin or matte. A flood varnish covers the entire printed page for protection or sheen. A spot varnish allows you to highlight specific areas of a printed piece and adds shine and depth to specific elements on the page such as a logo or image. Varnishes are also applied on-press, but they are heavier-bodied and can be applied (like inks) to only certain areas (spot varnish). A plate must be created to apply a spot varnish, so artwork is necessary.

UV Coating

UV coatings are cured by exposure to ultraviolet light to quickly dry and harden the coating. UV coatings provide the highest gloss versus other coatings but may crack when scored or folded due to the thickness and hardness of the coating. Some find it too shiny for some uses. UV coatings can be applied as a flood (covering the entire printed sheet) or as a spot coating and can be applied on or off press. UV compatible inks must be used on sheets that will be UV coated. UV coated sheets can not be foil stamped and embossing should be done after the coating.

In most instances a coating will help protect and enhance your final printed product. They are a must for any piece being mailed, or recommended for any product printed on coated paper that will get handled, such as business cards, brochures, bookmarks, rack cards, catalogs or presentation folders.

Aqueous Coating is usually the type of coating we recommend for most projects right for your project. 

There are certain times when you do want your paper to go naked. It may be difficult to write on coated paper, especially if it has a glossy coating. If you are ordering greeting or note cards and intend to write inscriptions on the inside make sure to specify no coating on the inside of the card. The same goes for the address side of postcards or other mailing panels unless your printer or mailing house assures you they can print addresses on coated paper (as PFL does). If in doubt ask for some samples and run them through your printer or try writing on them.

FAQ | About Corporate Branding

When Evolving Media designs a new logo for your company or organization, we do not use ClipArt. Every element of the design is hand illustrated in vector format, resolution independent.

Yes, once the artwork is paid in full, you will have secondary ownership of the artwork. Evolving Media maintains the primary ownership of the artwork for copyright reasons. Evolving Media reserves the right to showcase the artwork for promotional purposes, use within our portfolio, our website, and any visual presentations that Evolving Media might take part in. This is ultimately to your benefit, as our own promotional efforts will help promote your business or organization.

What is NUANS?

NUANS is a computerized search system that compares a proposed corporate name or Trade-mark with databases of existing corporate bodies and Trade-marks. This comparison determines the similarity that exists between the proposed name or mark and existing names in the database, and produces a listing of names that are found to be most similar.

NUANS is a registered Trade-mark of the government of Canada. The software and the data is the property of Industry Canada. The NUANS goals include: 

• Quality - Cite all names that conflict with the proposed name in a concise, easily readable report format;

•  Economy - Minimize the time and effort required by searching staff in performing the name check function and optimize the use of computer resources required in a name search;

•  Consistency - Produce reports, upon which name granting decisions can be made, that are of equal high quality for all names searched without the dangers of human subjectivity; 

•  Flexibility - Be flexible enough to accommodate the various differences between jurisdictions in legislation concerning the name checking and name granting process. NUANS is currently in use in jurisdictions where name searching is totally privatized, partially privatized or still totally under control of the corporate administrator. 

The NUANS approach is to automate the name searching function by having a program with enough "intelligence" to consider all possible criteria for confusion between proposed and existing names. In simple terms, NUANS is a large computer program which provides a complete search, regardless of the name formulation. There are certain programs which perform the phonetic searching, and others do more direct searching dependent on the length of the words. There is a NUANS Dictionary which is composed of descriptive words, a synonym table, and other features to allow a user to enter additional name spellings when inputting a name to be searched.

The simplest answer is this. You are investing a lot of money in either starting up a new company, developing a new product or service, or revitalizing an existing brand. A NUANS Search report or Trade mark Search helps to ensure the validity of the new logo. The report helps to establish whether the logo can legally be used, that the logo is not infringing on another company or organizations trade mark. If the report states that the new logo does not infringe on another Trade mark in Canada, then you roughly have a few hours to decide whether to proceed and Trade mark the new logo to protect the design.

It is your right to refuse a NUANS Search. However, Evolving Media will not be held liable if, in the slim chance, the logo infringes on a Trade Mark. You will be asked to sign a waiver form, stating that you refuse to have a NUANS Search conducted.

FAQ | About Website Design

Evolving Media has been designing websites for a long time. Clients that have listened to our ideas and our suggestions have received an excellent return on their Investment. Some clients have grown into large corporations, others are content with the steady pace of new clients they receive.

Here are a few examples:

Alexandria Veterinary Clinic in North Glengarry. This client had a major problem where potential new clients couldn't find the location. Evolving Media was commissioned to design and host a simple website, where photos, maps providing directions, and simple text, where the main ingredients. This website was launched a few years ago, the clinic, has received 4 to 6 new clients daily, from as far east as Quebec City, and as far West as Hamiliton. The website, despite its simplicity has had a great influence on this Veterinary Client. Visit

Kitchen's on Wheels Canada in Eastern Ontario, was a small company, designing and building a few concession trailers a year. Evolving Media was commissioned to design, program and host a new website eight years ago. The company is now one of the leading manufacturers of Mobile Concession and Retail concession trailers and trucks in Canada. The company receives hundreds of new requests a day, they can literally pick and choose whom they want to work with. The fourth iteration of their website and a new revised logo was launched in November 2016. There website is complex, integrating photos, video, sound and more.They have experienced an excellent return on their investment. Visit

Thirdly, there is the Glassblowing Place, Evolving Media was commissioned in 2010 to design a new company logo, take photos, design, program and host an e-commerce website which also included a calendaring system for private classes, artist profiles, and more. The company had over a thousand individually, handcrafted peices of fine Canadian Hand blown hot glass to sell, each individually photographed by the artist, catalogued, and uploaded to the server. The e-commerce website also served as their main cash register. This website was large, extensive, and did well. Unfortunately, the partnership did not.  

At Evolving Media, we get asked this question a lot. The simple answer is, it depends, there is no quick answer.

We ask questions such as:

• Who is providing the content (text, photos, video, etc.)?
• How many languages will the website have?
• Who will provide the translations?
• Will you host your website with

• Do you plan to sell merchandise on your website, an e-commerce solution?

These are just the basic questions...

You can host your services with and receive maximum bandwidth, which allows your website to grow, even as you control your costs.

Yes, you can design and start your very own website. Evolving Media gives you a vast array of tools to take your idea or business online today! From site building tools and templates, to our one-click application installer. You also have access to the MOJO Marketplace, where you can purchase additional services, everything you need to launch a website is literally at your fingertips. Perfect for those who want to design their own website.

You need to create a separate account to purchase services through MOJO MarketPlace. Evolving Media is not affiliated, nor a part of MOJO Marketplace. This is a separate service offered to help you succeed.

Designing a professional website that garners results, requires preplanning and research. Research on your current market, research on your competition, and research on new markets you may not have even been aware of. Before we even start the content gathering phase of a project, we haven't touched designing yet, Evolving Media spends a day or two researching your competition.

It may seem like a lot of time, but things like content structure and delivery, overall website functionality, and other details must be planned out!

FAQ | About Domain Name Registration

If you decide to not renew your registered Domain Name by the required date, your Domain Name will be suspended and put on hold for a minimum of thirty (30) days. Please note, your registered Domain Name is suspended and put on hold. That means your website, your email, and any other services attached to your Domain Name will no longer work. 

If you choose not to renew the Domain Name within the thirty day suspension period, the affected Domain Name will be placed in a grace period for a minimum of thirty (30) days. At which time you can still request to renew the Domain Name for an additional fee, currently set at $150 Canadian, plus the Domain Name renewal rate.

Getting a domain name involves registering the name you want with an organisation called ICANN through a domain name registrar or reseller. For example, if you choose a name like "", you will have to go to a registrar, pay a registration fee that costs around $10 US to $35 US for that name for one year.

If your request is granted, you then have the use of the domain name for the specified period.

Think of it this way. If you go to the store and you purchase a lamp for your end table, its yours, you will not need to pay for it again, regardless of how long you have owned it. Your Domain Name is just your address for your apartment, it identifies that you are located at 123 Anywhere Street, Unit 5, Anywhere, Anywhere. If you do not pay your rent you loose your apartment and your kicked out.

Same thing. If you do not renew your Domain Name you will loose it and it goes back up for sale. Your rental agreement is good for one year. 

Evolving Media is a reseller for Domain Name Registration who acts on behalf of We use and incorporate API's provided by to facilitate the research, selection, and purchase of a unique Domain Name for you, your business or Organization.

WHOIS isn't an acronym, though it may look like one. In fact, it is the system that asks the question, who is responsible for a domain name or an IP address?

Every year, millions of individuals, businesses, organizations and governments register domain names. Each one must provide identifying and contact information which may include: name, address, email, phone number, and administrative and technical contacts. This information is often referred to as "WHOIS data." But the WHOIS service is not a single, centrally-operated database. Instead, the data is managed by independent entities known as "registrars" and "registries." Any entity that wants to become a registrar must earn ICANN accreditation. Similarly, registries are under contract with ICANN to operate a generic top level domain, such as .COM, .ORG, or one of the new gTLDs such as .STORAGE and .LINK.

Based on existing consensus policies and contracts, ICANN is committed to implementing measures to maintain timely, unrestricted and public access to accurate and complete WHOIS information, subject to applicable laws. To do that, registrars and registries provide public access to data on registered domain names. Anyone can use the WHOIS protocol to search their databases and identify the domain name registrant.

In 2016, new ICANN Bylaws replaced the WHOIS obligations originally established by the expired Affirmation of Commitments. These Bylaws require periodic reviews to assess the effectiveness of the current gTLD Registration Directory Service (RDS, formerly known as WHOIS) and whether its implementation meets the legitimate needs of law enforcement, promoting consumer trust and safeguarding registrant data. In addition, those Bylaws require ICANN organization to use commercially reasonable efforts to enforce its policies relating to RDS, while exploring structural changes to improve accuracy and access to generic top-level domain registration data, as well as considering safeguards for protecting such data.

For more information please visit ICANN's website.

WhoisGuard is a privacy protection service that prevents people from seeing your name, address, phone number and email when they do a Whois search on your domain. It puts its address information to the public Whois instead of yours to protect you from potential spam and even identity theft.

A domain transfer refers to the process of changing the designated registrar of a domain name. Once a transfer has been made, the new registrar will maintain all relevant information regarding the domain and the registrant. Domain names may be transferred only if they have been registered with the previous registrar for 60 days or more .

Yes you may transfer your existing Domain Name to Evolving Media & Design Inc.

Domain transfers can take anywhere from 30 minutes to 8 days to complete. The exact time-frame depends on the domain’s TLD and the time required for your current registrar to complete the process. Here are the steps to transfer a domain to Evolving Media:

1. Verify that your domain is eligible for transfer

Before initiating the transfer, make sure your domain qualifies for it. Here are standard requirements for most domains, including all gTLDs (e.g., .COM / .NET / .ORG etc.), new gTLDs (e.g., .BID / .CLUB / .TRADE / .TECH etc.) and some ccTLDs (.TV / .ME / .CO etc.):

The domain must have been registered or transferred at least 60 days ago;

The domain must be unlocked at the current registrar (its Whois status should be OK or Active);

The domain must show a valid and accessible Admin email address in Whois, as the Transfer Approval email will be sent there.

Some ccTLDs (.ES / .UK / .IO, etc.) have additional transfer requirements and/or exclude some points from the list above. Please check the specific transfer requirements for your TLD here.

2. Order the transfer

After verifying that your domain meets all transfer requirements, feel free to purchase the transfer at Evolving Media. For this, follow the steps below:

1) Create an active account at or sign into your account

2) On our website, select the Hosting tab, then Domain Names. A new window or tab will open. 

3) Enter your Domain Name into the search bar, click “Transfer”.

4) Verify that your domain is prepared for the transfer and check boxes next to the corresponding fields.

5) Provide the Auth/EPP code.

6) Add the transfer to the cart and check out using your preferred payment method.

3. Approve the transfer via email

After you check out and enter the Auth code, a Transfer Approval email will be sent to the domain’s Admin email address listed under Whois. This email is sent from (or Confirm the transfer by clicking the link in the email and selecting “I approve” on the following form.

Once the transfer is confirmed, your previous registrar will have 5 calendar days to approve the transfer. If they do not take any actions within this period, the transfer will be approved automatically. You may also check with the previous registrar if it is possible to speed up outgoing transfers with them. You will receive a notification from when the transfer is complete.

Note 1: Please remember that a domain transfer does not imply automatic DNS change. The nameservers for your domain will remain the same after the transfer and are not automatically changed to EvolvingMedia DNS. If your domain is using the default DNS at your previous registrar, the transfer process may cause temporary downtime of your website and/or email service interruption. To learn how to minimize the downtime, review the information in this article.

Note 2: If your domain expired with your previous registrar, and you've reactivated it (renewed after expiration) with them, please do not transfer it within 45 days of the previous expiration date. According to ICANN, the domain will be renewed for 1 year by the new registrar, but the reactivation year added to your domain by the previous registrar will be revoked. You may also lose renewal fees paid to the previous registrar.

That's it! 

The simple answer is no. If a Domain Name is expired and still within the suspended period, you must renew your domain name at the previous Registar, prior to transferring the domain name to

If the Domain Name is within the grace period, then you must pay the retrival fee, plus the Domain Name renewal fee, then you might be required to wait sixty (60) days before a transfer will be allowed. 

FAQ | About Web Hosting Services

Web hosting is a service that one buys to acquire space on a server.  Another essential service that is needed when purchasing web hosting space, is a domain name, email hosting services, and an SSL security certificate to protect your clients data.

With each hosting package, Evolving Media provides access to a website builder, one-click installation of a variety of web based server applications, so you may design your own website, if desired. An advanced package is also available if you would like to setup an e-commerce website, and sell products.

At Evolving Media we offer different hosting packages to serve your needs. Each package enables you to setup e-mail, create databases, and run certain scripts. Technical support is available by phone during the day, or by e-mail after hours. Our Client Care Portal provides an ever evolving knowledge base. If you have any further questions, please contact us directly.

All web hosting plans provide:

• Server space, or disk space.
• Bandwidth (Data transfer per month)
• Site Backup
• A user control panel to access the features you have
• E-mail services, with webmail access

The type pf package you purchase, determines whether you gain access to more advance features. 

EvolvingMedia Automatic Backups EvolvingMedia’s automatic backup service runs once a week on a random day, and each run overwrites any previous backups.

1. Only one week of backups are kept at a time.

2. EvolvingMedia backups are provided as a courtesy and are not guaranteed.

3. Customers are responsible for their own backups and web content and should make their own backups for extra protection using the cPanel Control Panel, which you have access too.

4. For additional information, please refer to our Terms of Service.

5. Your cPanel can be restored by EvolvingMedia by submitting a Support Ticket.

6. Please remember that our backups are intended for emergency situations only. You should not rely on our backups as the only copy of your content.

7. Accounts found to be exceeding the 100,000 inode limit will automatically be removed from our backup system to avoid over-usage.

8. Large Backups You may only create manual backups via cPanel of 10 GB or less. If your backup is larger than 10 GB or over 150,000 files, you should summit a support Ticket to EvolvingMedia support for assistance.

EvolvingMedia is unable to create full backups of accounts that are larger than 20 GB. Other limitations may also apply.

The following are commonly asked questions pertaining to EvolvingMedia's backup policy.

What If my account was suspended? If your account is suspended less than one week before we run backups, your account will still be backed up. If you have been suspended for more than a week when we run backups, your old backup will be erased and your account will not be included in the new backups. We will thus have no backups for your account.

How do I restore my own backup? A partial backup, such as a mySQL database or Home Directory can be restored with the Backup icon within cPanel (the same place where the backup was generated by the user). A full backup must be restored by the root user for the server. To request a restoration of your content from a backup file, simply submit a trouble ticket. Please clearly indicate what content you want restored and if there is anything you do not wish to restore.

Is there a cost for restoring a file from a Backup? Evolving Media requires a $35 fee to restore a weekly backup; however, if you provide your own backup file, the fee will be waived.

FAQ | About SSL Security Certificates

SSL (Secure Sockets Layer) is a standard security protocol which establishes encrypted links between a web server and a browser, thereby ensuring that all communication that happens between a web server and browser(s) remains encrypted and hence private. SSL Certificate is today an industry standard that is used by millions of websites worldwide to protect all communication and data that's transmitted online through the websites. This means it is less likely that a computer or service can look at the data while it is in transit to or from your host accounts server. Things like your stuff, passwords, credit card information, and anything else that should remain private.

In order to use SSL, you need to have an SSL Certificate (also known as a Secure Certificate) installed on your server, a dedicated IP address, and visitors to your website need to use a modern web browser, such as recent versions of Firefox, Safari, Microsoft Edge or Google Chrome.

Evolving Media & Design Inc., sells SSL Security Certificates from COMODO.

A Comodo SSL Certificate is the quickest and most effective way for an online business to protect customer transactions. Each certificate comes with a great value-added package, which makes them perfect for small to medium size businesses. Choosing Comodo SSL means your site will enjoy the highest security levels and you'll also receive additional tools that will win customer trust and increase sales conversions.

For example, Comodo’s unique ’point-to-verify’ technology shows real time verification of your business credentials and Comodo's warranty whenever a visitor hovers their mouse cursor over the seal. 2048 bit signatures and up to 256 encryption with highest possible levels of security for your customers.

Click here to purchase an SSL Certifcate from Evolving Media.

Yes, as of November 2017, Evolving Media now sells Security Certificates from Symantec's on-line security division, which was purchased and is now owned by DigiCert. There are now only two organizations offering SSL Security Certificates, since DigiCert also owns RapidSSL, GeoTrust and Thawte brands.

You have an idea, a concept. We have the creative know-how to get you there. Let Evolving Media develop your story.